Help With a Dispute

Dispute & Account Management

1. Dispute Resolution

Any dispute connected with this Agreement should first be addressed through direct communication and good-faith efforts to reach a practical resolution.

If no agreement can be reached, the matter may proceed to ICC arbitration before a single arbitrator. Proceedings will be conducted in English, with Saint Vincent and the Grenadines serving as the arbitration venue unless another location is mutually agreed. The resulting decision will be final and binding.

2. Account Security

Users are responsible for protecting their usernames, passwords and other authentication details. Login credentials should remain confidential and must not be exposed or shared with unauthorized parties.

Robecox is not responsible for unauthorized access, losses or misuse resulting from compromised credentials or inadequate account security.

3. User Information

All information submitted during registration or account use must be accurate, complete and current. Misleading or incomplete information may result in limitations on access or termination of the account.

Users acting for a company or legal entity confirm that they have the necessary authority to represent that entity and accept these Terms on its behalf.

4. Privacy & Complaints

Personal information is handled in accordance with Robecox’s Privacy Policy and applicable data protection requirements.

Complaints or concerns regarding the platform or data handling may be submitted to support@robecox.com for review through the applicable internal procedures.